ADA Accessibility

This icon serves as a link to download the eSSENTIAL Accessibility assistive technology app for individuals with physical disabilities. It is featured as part of our commitment to diversity and inclusion.
This Accessibility Statement applies to, and

Last updated in December 2020

We Value Accessibility for All Users

BookPal is committed to digital accessibility. Our website is regularly monitored to conduct web accessibility testing so we can quickly identify and address any issues. We regularly make enhancements to our website in order to improve access and usability.

To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates and audits our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at For 24 hour assistance, call our customer service line at 866-522-6657.


Web Accessibility Guidelines

As part of BookPal's commitment to digital accessibility, in partnership with eSSENTIAL Accessibility, we conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A & AA and comply with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.

To learn more about our partnership with eSSENTIAL Accessibility, visit our eSSENTIAL Accessibility partnership page here.


Third-Party Sites

On our website, we may link to different third-party websites, including, but not limited to, Instagram, YouTube, Twitter, and Facebook. These sites, which aren’t managed by us, may present challenges for guests with disabilities that are outside of our control. Below are links to the accessibility policies of these third-party sites.

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