Delivery & Returns
Refund Policy or Cancellation
Any order can be cancelled for a full refund within 5 business days by email or phone as long as no tracking number has been assigned to the order. Payment will be returned to the original payment method. If a tracking number was provided, no refunds will be granted, even if it has been only 1 day since your order was placed. If you request a refund after 5 business days, you will be automatically subject to a 15% order fee, which includes a fee from the website order processing, order entry and clerical fees.
Because you are purchasing special promotional books from this website, they are created for your order. As a result, refunds will not be provided on any orders that have shipped.
Shipping and Handling
Media Mail is a cost-effective way to send non time sensitive media materials through the U.S. Postal Service. While the USPS estimates that Media Mail will arrive in 2 to 10 days we have seen some packages take much longer (the USPS says that this method can, at times, take up to two months to deliver). Media Mail items are not insured and are subject to postal inspection. The USPS retains the right to open and inspect your package to check for abuse of the system such as including an item not on their approved items list. Unfortunately, when a package is inspected, it is often poorly re-packaged before delivery to the customer. Clients who choose Media Mail as a low cost option will not be provided with a replacement book if their copy arrives damaged as this method is not insurable.
Priority Mail and UPS Ground while more expensive options, these methods deliver within 2 - 6 business days. If your order is time sensitive and you want to ensure your book arrives without damages, we recommend upgrading your shipping speed to either Priority Mail or UPS Ground. Both of these methods offer package delivery insurance and we will replace your copy if it was damaged in transit. That being said, if you have participated in a limited time signed copy promotion there are very limited copies available of extra signed copies. These replacements will be provided to customers on a first come first served basis and we may not be able to replace copies for all customers if there are multiple claims for damages in transit.